Bach Whitianga – TERMS AND CONDITIONS

RENTAL AGREEMENT

The Rental Agreement is between the Tenant (being the person signing the contract) and the Owner of the property and is subject to the Terms of Conditions of rental as stated in this document. 

PAYMENT TERMS: The following payments apply:

Deposit: 25% or as stated due within 3 working days of booking being accepted is required to confirm the Booking. Your booking will be confirmed upon receipt of the Deposit Payment and the signed Rental Agreement. Failure to pay the deposit in time may result in your booking being cancelled and the property being made available to others.

If the Booking is requested within 21 days of the Arrival Date, payment of the full amount owing is required to confirm the Booking.

Balance payment: 75% or as stated due 14 days before the Arrival Date. The balance must be received on or before its due date. If your payment fails to reach us by the due date, we may choose to cancel your booking and make the property available to others, but we will always send a reminder before cancelling your booking. 

Bond: At the Owner’s discretion, refundable Bond of 25% of the Value of Booking, or as stated, may be required, to cover any costs incurred, damage caused to the property or contents, and/or to pay for additional cleaning where the Tenant has not left the property clean and tidy on departure. The Bond will be refunded by direct credit within 7 days of departure, provided no claim is required to be made. The value of the Bond is in no way indicates a maximum amount of liability for costs incurred, damage or cleaning. 

CANCELLATION POLICY

If you need to cancel a booking, please let us know as soon as possible so we may offer the property to others. Should YOU need to cancel the booking: we charge an admin fee of $50.00 for processing a cancellation. A refund, less our admin fee and any rental shortfall, will be provided if a replacement booking can be found. Otherwise, cancellation incurs a charge amounting to 25% of the Value of Booking, or 100% if cancelled within 14 days of the Arrival Date. However, at the sole discretion of the Owner a partial or full refund may be made according to circumstances.

Should WE cancel the booking due to YOUR NON-PAYMENT: should any of your payments fail to reach us by their due date we have the right to cancel the booking. The above cancellation charges apply. 

Cancellation by Owner/Manager: If, due to circumstances beyond our control, the property becomes unavailable or unfit for use, we will notify you as soon a poodle and refund your money in full.

KEYS

Upon receipt of the Balance Payment, the Owner will email an acknowledgement of the payment and details how the keys for the property can be obtained.

ARRIVAL AND DEPARTURE TIMES

The property will be ready for the Tenant to occupy from 3.00pm on the Arrival Date. On the Departure Date the property must be vacated no later than 11:00 am. Alternative arrangements are possible on request.

TENANTS RESPONSIBILITIES

Reasonable Care. The Tenant is responsible for the property during their stay and the Owner expects the Tenant will take reasonable and responsible care of the property.

Pets. Pets are not allowed, either inside the house or on the property. 

Smoking. Smoking is not allowed inside the house or shed.

Cleaning. The Tenant is responsible for the cleaning of the property during the stay. At the end of the stay, dishes must be washed and put away, all furniture and equipment returned to where found, all rubbish is to be removed and the property is to be left in a reasonably clean and tidy state. Final cleaning will be undertaken by the Owner after the Tenants departure in preparation for the nest guest.

Linen and towels. The Owner will provide bed linen and towels as follows: sheets, pillowcases, bath towels, beach towels, bathmats, hand towels, facecloths, dishcloths, tea towels etc. Sheets and pillowcases must be used on all beds for the purpose of cleanliness and hygiene.  

Barbecue. The Tenant is responsible for cleaning the barbecue if used. 

Number of Occupants. Under no circumstances is the number of people occupying the property to exceed the number of people shown on the Rental Agreement. 

Accidents and Damage. Any damage, breakage, accident or injuries are to be reported to the Owner immediately. The Owner will attempt to make whatever arrangements necessary to mitigate the effects of the incident. In no circumstance is the Tenant to arrange or attempt any repairs without the Owner’s approval. The Tenant is liable for the costs associated with the repair or replacement of any damage or breakage. 

Tents, Caravans, Motorhomes etc. Any such additional accommodation is not allowed without the written consent of the Owner. 

Excessive Noise, nuisance and disturbance will not be tolerated. The Tenant is to always be considerate of neighbouring residents. Rowdy behaviour, music etc shall cease by 11pm. 

Guests and visitors are welcome, however are to vacate the property by 11pm. 

OWN RISK

Suitability. The Tenant enters into the Rental Agreement on the basis that they have assessed for themselves the suitability of the property and accepts that the property is suitable in all respects to the Tenants needs. 

Use at own risk. The Owner accepts no responsibility whatsoever for any injury loss or damage incurred by the Tenant or any other person as a result of the Tenant’s use of the property or any amenity or equipment provided with it, use of which is entirely at the Tenant’s risk.

Last updated: May 2025